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 YOUR SUCCESS IS OUR VICTORY

REFUND POLICY

Should you choose for any reason, whatsoever, not to proceed with your subscription, NotesEdu offers you a refund, money-back guarantee provided:

  • You cancel your subscription within 7 days of activation.
  • You notify your request for refund electronically This email address is being protected from spambots. You need JavaScript enabled to view it.
  • You send a completed refund application form (available from the NotesEdu website) by mail. Please include details of the card you wish to be credited as we do not store the card details used to make the purchase.
  • You may not have completed more than five percent (5%) of the multiple-choice questions included in the online test's subscription that is the subject of your cancellation/refund request.
  • You have not breached the non-exclusive access license*

Refund to a Credit Card

  • Payments made by credit card will be refunded back to the Original Credit Card only.
  • Refunds will not be processed unless all original credit card details are provided.
  • If the original card has been cancelled, a letter from the card issuer is required.
  • To comply with Payment Card Industry Data Standard (PCI DSS), we cannot accept credit card details by email. Therefore please ensure the completed form is sent by mail to the following address:

    NotesEdu Pty Ltd
    PO Box 446
    Westmead, NSW 2145
    Australia

NOTE:

  • The refund will be made to the same credit card from where the payment was received on your behalf.
  • While purchasing subscription if you were charged more than once due to an Internet error or some other error, which was validated by NotesEdu than a refund will be made within five (5) business working days from the date of relevant transaction error validation.

Non-exclusive access license:

Purchasing relevant NotesEdu online tests allow you a non-exclusive and non-transferable right to access the paid online tests during the applicable subscription period. Upon expiration of the applicable subscription period, your right to use the online tests will automatically terminate. Your right to use the online tests will also terminate, without refund of any part of the purchase price, at the sole discretion of NotesEdu, if your purchased account is actively accessed from two or more unique computers at the same time, or we found you are breaching the non-exclusive rights.

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